Living Casino Privacy Policy – Your Information Is Fully Protected

Living Casino ("We", "Our Platform") places the highest importance on user privacy. This Privacy Policy describes our commitments and practices regarding the information of users of the livingcasino.biz website and our mobile application.

When you create an account, play games, or use any of our services on Living Casino, you voluntarily share certain information with us. This Privacy Policy explains in detail how that information is handled.

This privacy policy has been drafted in accordance with international data protection laws and best practices. We believe transparency is the foundation of a healthy and trusted relationship.

Living Casino collects two types of data — information you provide directly, and data gathered automatically while you use the platform.

Living Casino collects your information through several methods. You will be fully informed about each one.

• Directly Provided: Information you provide directly through registration, login, payment forms, or support chat.
• Automatically Collected: Via cookies, web beacons, and log files during website or app usage.
• Payment Gateway: Transaction confirmation data from payment providers such as Mobile Pay, Nagad, and Rocket.
• KYC Verification: Documents you provide for identity verification.
• Third-Party Verification: Accredited verification services for fraud prevention and age verification.

Living Casino uses your data only for specific, legitimate purposes. Misuse of personal information goes against everything we stand for.

Your gaming behaviour is also analysed to promote responsible gaming. This is entirely for your protection.

Living Casino does not sell your personal information to any third party. However, limited information may be shared under specific circumstances.

• Payment Provider: Necessary data is shared with Mobile Pay, Nagad, Rocket, and similar providers to process transactions.
• Identity Verification Services: With accredited verification providers for the KYC process.
• Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
• Auditors & Legal Counsel: Under strict confidentiality agreements to meet legal compliance requirements.
• Fraud Prevention Network: Anonymised data to support industry-wide fraud prevention.

All third parties who receive data are bound by contractual agreements requiring them to comply with living Casino's privacy standards.

Living Casino's website and app use various types of cookies and tracking technologies. These help enhance your experience and maintain the security of the platform.

Types of cookies used:

You can block cookies through your browser settings, though some platform features may become limited as a result. Disabling essential cookies will interfere with the login process.

Living Casino does not retain data beyond the period it is needed. Each type of data is governed by a defined retention policy.

• Account Information: For as long as the account remains active, and for 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years (for dispute resolution purposes).
• Support Chat: 2 years.
• Marketing Consent: Until consent is withdrawn.

As a Living Casino user, you have several important rights over your own data. You can exercise these rights at any time.

• Right to Know

  You may request details of what information Living Casino holds about you. A full response will be provided within 30 days.
• Right to Rectification

  You may request corrections to any inaccurate or incomplete information — either through your account settings or by contacting our support team.
• Right to Erasure

  In certain circumstances, you may request that your data be deleted. Where no legal retention obligation applies, this will be completed within 30 days.
• Right to Restrict Processing

  You can request that your data be used only for specific purposes — for example, opting out of marketing communications.
• Right to Data Portability

  You may request an export of your data in a machine-readable format.
• Right to Object

  You can opt out of marketing messages at any time via the unsubscribe link in our communications or by contacting support.

Living Casino follows the highest industry technical standards to protect your data — backed not just by policy, but by equally robust technical safeguards.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced network security measures.
• Regular Security Audits: Periodic assessments conducted by independent third parties.
• Data Backup: Secure and encrypted backup system.
• Access Control: Only authorised staff can access data on a need-to-know basis.
• Intrusion Detection: 24/7 monitoring for suspicious activity.

Living Casino reserves the right to update this privacy policy when necessary. You will be notified based on the nature and significance of any changes.

• Minor changes: a notice on the website and an updated date at the top of the page.
• Major changes: notification via SMS to your registered mobile number or by email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with any changes, you may request to close your account.