Living Casino FAQ – All Your Questions Answered Here

No. Each person is allowed only one account on Living Casino. Any attempt to open multiple accounts will result in all accounts being suspended and all bonuses forfeited. Multiple accounts cannot be verified using the same mobile number, email, or payment method.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP or a reset link. Use it to set a new password. The entire process takes under 5 minutes.

Your name cannot be changed once KYC verification is complete. To update your email address or phone number, please contact support — changes will be processed after identity verification.

To close your account, email support@livingcasino.biz or let us know via live chat. If you have a remaining balance, please withdraw it before closing. A temporary self-exclusion option is also available as part of responsible gaming. For more details, Responsible Gaming View page.

You can deposit at Living Casino via Mobile Pay, Nagad, Rocket, or direct bank transfer. Log in to your account → click the "Deposit" button → select your preferred method → enter the amount → confirm. Your balance is usually updated within 1–5 minutes. For more details, Financial Transactions View page.

The minimum deposit is ৳500. The minimum withdrawal is also ৳500. Maximum limits vary by payment method – Mobile Pay and Nagad allow up to ৳25,000 in daily transactions. Bank transfers have a higher limit.

Withdrawals are typically processed within 24 hours for KYC-verified accounts. For Mobile Pay and Nagad, funds usually arrive within 2–4 hours. Bank transfers may take 1–3 business days. Expect slightly longer processing times over weekends.

First, check your bank or mobile banking app to confirm whether the amount was deducted. If it was deducted but hasn't appeared in your Living Casino balance, contact support with your transaction ID. Most cases are resolved within 30 minutes. To learn more Financial Transactions View page.

Living Casino does not charge any fees for deposits or withdrawals. However, your mobile banking provider (Mobile Pay, Nagad, etc.) may apply their own transaction fees, which are outside Living Casino's control.

As a new member Registration after registering, your first deposit will automatically trigger a 100% welcome bonus — no bonus code needed. Simply meet the minimum deposit amount and the bonus activates instantly.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place ৳30,000 in bets. Contribution rates vary by game. For full terms In the Terms & Conditions await you.

Bonuses may be forfeited for opening multiple accounts, abusing bonuses, failing to meet wagering requirements within the specified time, or registering with incorrect information. Play fairly and there is no risk of losing your bonus.

Yes. Living Casino regularly runs a daily login bonus, weekly reload bonus, cashback offers, and seasonal promotions for members. Log in regularly and keep notifications on to stay ahead of all the latest offers.

Living Casino has 5,000+ games, including slots (classic, video, Megaways), Live Casino (roulette, blackjack, baccarat, live dealer), Sports Betting (cricket, football, tennis), poker, fishing games, and much more. For details, Bet Page View.

Yes, most slots and casino games can be played for free in demo mode. However, Live Casino games and Sports Betting require a real money account. Winnings from demo mode cannot be withdrawn.

All games on Living Casino are powered by internationally licensed software providers. They use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. You can find each game's RTP (Return to Player) information in its game description.

In Live Casino, you play with real dealers via live video stream. The dealer deals cards or spins the roulette wheel while you watch and place bets on screen. You can chat with the dealer and other players using the chat feature. A fast internet connection gives you the best experience.

KYC (Know Your Customer) is the identity verification process. You will need to submit a photo of your National ID (NID) or passport along with a selfie. This is essential for preventing financial fraud and account hacking. Withdrawals are not possible without completing KYC. Verification is usually completed within 24–48 hours.

Contact support immediately and ask them to temporarily lock your account. Change your password and enable two-factor authentication (2FA). Report any suspicious transactions you notice. Living Casino will investigate and take the necessary action.

Yes. Living Casino uses 256-bit SSL encryption. Your complete banking details are never stored on Living Casino's servers. All payment processing is handled through a PCI DSS-compliant payment gateway. For more details on data security Privacy Policy on this page.

Go to Account Settings → Security → enable "Two-Factor Authentication". Choose mobile OTP or an authenticator app (Google Authenticator). Once enabled, every login will require an additional verification step. Keeping this feature on is strongly recommended.

Living Casino app directly App Page Download from. Both Android and iOS versions are available. On Android, download the APK file and install it (you will need to enable installation from unknown sources). iOS users can download it directly from the App Store.

Yes, the app includes all the features available on the website. On top of that, you get app-exclusive bonuses, push notifications, fingerprint/Face ID login, and an optimized mobile gaming experience. The app runs fast on minimal data.

On Android, enable "Install from unknown sources" (Settings → Security). Make sure your device has enough storage. Delete the old APK and download a fresh copy. If the issue persists, contact support with a screenshot.

Support is available in three ways: 1) Live Chat – click the chat icon at the bottom right of the website or app; 2) Email – support@livingcasino.biz; 3) FAQ page – most common questions are answered right here. Live chat gets you the fastest response.

Yes, Living Casino's support team operates entirely in English, built with Bangladeshi members in mind. Feel free to reach out with any issue — we're available 24 hours a day, 7 days a week.

Start by submitting a complaint via live chat or email. You'll be assigned a ticket number to track the progress of your case. Common issues are typically resolved within 24 hours; more complex matters may take up to 72 hours.